Managing Difficult Conversations and dealing with under-performance

Managing Difficult conversation and dealing with under-performance 


28 February 2017

Organised by VST 


Event description:



It is a fact of life that people problems arise in the workplace and managers are often required to deliver difficult messages and have difficult conversations.

This workshop will focus on how to deal with this type of challenging situation and communicate clearly, openly and effectively in order to achieve a positive outcome.

We'll cover:

  • Identifying poor performance in its early stages
  • Benefits of conducting difficult conversations as soon as possible
  • Consideration of what works well and what to avoid
  • Preparing for a conversation, including defining the purpose of the conversation and the ideal outcome
  • Tools/ techniques to support effective communication during difficult conversations

Benefits to you

Attending this training will give you the tools to carry out effective difficult face-to-face conversations in the workplace whilst adhering to the ACAS Code of Practice on Disciplinary and Grievance Procedures and your own own organisation's procedure.

"Really helpful, practical ways of dealing with challenging conversations........Very informative and the trainer was supportive and helped shape the training to suit our needs"
Stacey, Brandon Centre